Understand the barriers
Cost, connectivity, devices, skills and confidence can all affect someone’s access to digital life. Disability, language and inaccessible service design can make tasks harder. Fear of scams can discourage people from using otherwise useful services.
Make support practical
A guide is useful only if someone can understand and use it. We aim to create clear resources, consider accessible formats and connect learning to everyday tasks. Support should recognise the cost of devices, data and time.
Work with communities
Libraries, community groups and public organisations often understand local needs best. We aim to build relationships that connect education, affordable access and patient support. Businesses can contribute expertise or resources without influencing independent advice.
Leave people with choices
Digital participation should increase independence. People should be able to ask for accessible alternatives and make informed decisions about services. Our aim is confidence and opportunity, rather than pressure to adopt every new technology.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.