Everyday services are changing
Appointments, shopping and conversations increasingly involve apps and websites. That change can be frustrating when a familiar way of doing things disappears. Learning a new approach should respect your experience and give you time to practise.
Make your device work for you
Set up a screen lock, adjust text size and organise frequently used apps. Learn the difference between Wi-Fi and mobile data and where to check usage. Explore accessibility settings before assuming a device is unsuitable.
Stay close to people
Messaging services such as WhatsApp and video calls can make it easier to share everyday moments. Check the recipient before sending a message or photograph. Practise starting and ending a call with someone you trust.
Use services with confidence
For appointments and online shopping, go directly to the service’s official website. Check costs and delivery details before paying. Keep banking credentials private and never install remote-access software because an unexpected caller asks you to.
Help someone you know
Ask which task would make a difference to them. Let them hold the device and make the choices. Explain one step at a time, write down a simple reminder and leave time for repetition. Read our guide to supporting a relative.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.