Find your next step
12 guides available.
Older People
Helping a relative use technology
Support someone’s confidence while respecting their independence.
Online Safety
How to check a website before using it
A few checks before you sign in, share details or pay.
Online Safety
How to create a strong password
A practical starting point for keeping each of your accounts separate and secure.
Scams
How to recognise a phishing message
Pause before following an unexpected link or request for personal information.
Smartphones
Keeping your smartphone updated
Make maintenance a manageable part of using your device.
Accessibility
Make your smartphone easier to use
Explore settings that can make a device fit your needs.
Social Media
Staying safer on social media
Review who can contact you and what others can see.
Smartphones
Understanding app permissions
Choose what an app can access on your device.
Mobile
Understanding mobile data
Know what uses your allowance and how to check it.
Mobile
What is an eSIM?
Understand a digital alternative to a removable SIM card.
Online Safety
What is two-factor authentication?
An extra check that helps protect an account when a password is not enough.
Scams
What to do if you think you have been scammed
Take practical steps and find appropriate specialist help.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.