Get comfortable with your device
Start with the essentials: turning a smartphone, tablet or computer on, connecting to Wi-Fi and finding its settings. Larger text, a clearer display or voice controls may make it easier to use. Choose one useful task to practise rather than learn every feature at once.
Keep in touch
Email, messaging and video calls can help you stay connected. Practise finding the right contact, writing a message and checking who will receive it before sending. For video calls, learn how to mute your microphone and end the call.
Understand accounts and apps
Download apps from your device’s official app store and check the publisher. An online account usually links a service to your email address or phone number. Use a different password for each account and keep recovery details up to date.
Use everyday services
For online forms, read the instructions before you start and gather any information you need. Check the organisation’s website address before entering personal information or making a payment. QR codes open links: take a moment to check the destination.
Keep your learning going
Updates help devices keep working securely. Cloud services store information online, so understand which account holds your photographs or documents and what is being shared. Keep a backup of important information and ask for guidance if a message is unclear.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.