Keep conversations open
Ask what your child enjoys online and learn about the apps and games they use. Agree what to do when something feels uncomfortable. A calm conversation makes it easier for a young person to ask for help without fearing an immediate punishment.
Privacy and sharing
Review who can see profiles, photographs and location information. Discuss consent before posting a photograph of someone else. Help children recognise that a private message can still be copied or shared.
Gaming, spending and screen time
Check age guidance, chat features and in-app purchases. Set purchase approval and spending controls where available. Agree routines for devices around sleep, school and family time, then revisit those routines as needs change.
Tools that support your choices
Parental controls can help manage content and contacts, but they work best alongside conversation. Understand the controls on the device, game and network. Keep accounts secure and explain why passwords should not be shared with friends. Internet Matters offers family safety resources.
When something goes wrong
Listen, record relevant details without spreading harmful material, and use the platform’s blocking and reporting tools. For cyberbullying, involve the school or another trusted professional where appropriate. If there is immediate danger or a suspected crime, contact the relevant authorities.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.