Draft process
This complaints framework requires approval, named responsibility and confirmed response times before launch. It covers concerns about the Foundation’s content, conduct and planned services.
Raise a concern
Use the contact page and choose Complaint. Describe what happened, when, and what outcome you are seeking. Include only relevant personal information and do not send account credentials.
A fair review
A complaint should be acknowledged and reviewed by someone with appropriate responsibility. Relevant conflicts should be managed, findings explained and a review route offered. Confirmed timings and escalation details will be published when approved.
Other reporting routes
An urgent safeguarding concern, suspected crime or data-protection matter may need another service. Do not delay contacting the appropriate authorities because you have raised a complaint here.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.