Inclusion and accessibility
Access is more than having an internet connection. People also need suitable devices, understandable information and services they can use. We aim to reduce barriers linked to cost, disability, language and opportunity.
Knowledge and confidence
We want people to understand the digital tasks that matter to them: staying in touch, using online services and managing their devices. Learning should build confidence through practical steps, without pressure to know everything.
Safety and independence
We aim to make privacy, security and scam awareness part of everyday learning. People should be able to recognise uncertainty, ask questions and make choices for themselves.
Connectivity and community
Reliable, affordable connectivity can help people participate in education, work and community life. We aim to explain choices impartially and work with local organisations to understand where support is most needed.
A little guidance can make a big difference.
Take the next step at your own pace. Our guides are a good place to start.