Online Safety

What is two-factor authentication?

An extra check that helps protect an account when a password is not enough.

1 min read

Understand the extra step

Two-factor authentication, also called two-step verification, asks for an additional check when you sign in. Depending on the service, this may involve an authenticator app, a security key or a code.

Find the setting

Sign in through the official app or website. Look under account, security or sign-in settings. Follow the service’s instructions and choose a method you can reliably access.

Prepare for a lost device

Store recovery codes securely and check that recovery details are current. Understand how to regain access before you replace a phone.

Keep codes private

Do not share a sign-in code with someone who calls or messages you. An unexpected approval request is a reason to check your account. NCSC explains account protection.

Was this helpful?

Your feedback can help improve our resources. Share a suggestion through our contact page.

Send feedback

Keep learning