Ask what matters to them
Begin with a goal they have chosen, such as joining a video call or finding appointment information. Do not assume they want the same apps or habits as you.
Let them do the steps
Explain calmly while they hold the device. Break the task into small actions and leave time to repeat it. Avoid taking over because it feels quicker.
Write a useful reminder
Use their words and the actual names of buttons on the screen. A short, dated set of steps can help between sessions. Never put passwords on a shared reminder.
Keep boundaries clear
Ask before changing settings or installing an app. Account and financial choices remain theirs. If a service is inaccessible, explore its official alternatives and support routes together.
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